eBay: Shop by category. Basically on Ebay UK, I selled my Iphone but the seller opened up a not as described case against me and Ebay decied in there favour I knew that was untrue so I changed the return address with incomplete information but he still sent the item back and got a refund! If a buyer receives an item that's different to the listing, or if it arrives damaged or faulty and the purchase is covered by eBay Money Back Guarantee, they can return it to you even if your return policy states that you don't accept returns.. She claims she returned the item. If your item has arrived, but there’s something wrong with it, or it doesn’t match the listing description, you can return it. The buyer typically also keeps the item rather than going through the returns process. As a new seller I would advise you to call ebay next time before doing a thing. Next, she opened a case. Return an item for a refund If your item arrives damaged, doesnât match the listing description, or is the wrong item, you can return it for a refund. Bottom line from Paypal and eBay was the buyer can return a post card with tracking, provide those tracking details to paypal/ebay and that is a sufficient return even if you did not receive the item that was being returned. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Paypal refunded buyer, but returned item not received. Hi Conor, I am - sadly just as many other here - in position where PayPal sided with the buyer: the buyer claims to have sent the goods back due to "not as described" and provided a FedEx tracking number. Shop by category. for return shipping since it would of cost alot more, and I cannot open a dispute now since its been to long. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. If tracking shows the returned item has been delivered to the seller, but the seller has not yet issued a refund to the buyer, eBay will automatically issue the refund to the buyer on the sellerâs behalf after two business days. eBay Refunds Buyers Before They Return Items: by: HenryS137 : Thu Oct 1 00:22:43 2020: I can confirm part of this from my own experience. Either way, you’re covered by the eBay Money Back Guarantee. We do not get a choice in the matter is the blunt answer to the question. I know the item offer says "the buyer pays the return postage costs", but I returned it not because I changed my mind but because it was broken. #. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. We’ll consider all the details and be as fair as possible with our decision. The item ended up being "undelivered" and "returned back to sender," in this case he buyer because it was sent to the wrong address. Buyer wanted to return iPhone for INAD, never received returned phone, eBay refunded buyer Posting this to see if there have been any sellers who have experienced where a buyer wanted to return an item because item not as described, seller never receives item, but eBay sides with buyer by refunding money: Normally when a buyer opens a case, the seller is given the opportunity to try and rectify the issue. We’ll review the request, and get back to you and the seller with our decision. Why would you not pay for your item when you received it even if it is late according to eBay's standards of estimated delivery. We’ll review the new information, and get back to you with our final decision, which usually takes 48 hours. If the item is returned used or damaged, you may qualify to issue a partial refund. Most of the time sellers will be able to resolve your issue, but if the seller hasn’t been able to fix things for you after 3 business days, you can ask us to step in and help. I’m cross as I’d specifically warned the buyer there were significant delays, and they wanted to go ahead. Buyer has reported it not received and ebay has refunded them. jamadaia UKBF Newcomer Free Member. What the issue is When it is eBay item, they did not clearly state how many days they hold the seller's money from their PayPal account without the item (not returned). Offer Partial Refunds . Ebay will FORCE a refund if required from the seller. Ebay item returned but not refunded? To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. Enter your search keyword. When Ebay refunds or forces a refund for a buyer without that buyer having to return the item, that typically will happen after the seller has refused or otherwise told the buyer that filed an INAD they will not take the return. If the estimated delivery date has passed, let the seller know so they can help you out. I sold a Disney figurine to someone, but did not buy insurance. If you have been set up for Automatic Returns, I am pretty sure the buyer must still send the item back. Re: Paypal refunded buyer, but returned item not received. Here's how the seller may respond: Accept your return request and offer a full refund â You'll return the item and the seller will then issue you a full refund, including the original postage cost. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. If you bought an item on eBay as a guest, you’re still covered if something goes wrong. Use TAB key to navigate results. Skip to main content. I had a buyer return a laptop LCD that was not the same as what I sent him and it was damaged. Once you’ve let the seller know there’s an issue, they have 3 business days to make things right for you. Ask eBay to step in, let us know and we’ll help resolve the issue. Still buyer did not return. 4 min article I bought to Aeropostale sweaters they didn't fit, so i returned them this was around Feb and yet no refund i last emailed him 2weeks ago and the seller said he had no money at the moment but he will refund as soon as he can. Who pays the shipping costs depends on the reason you’re returning it. 1) I do not have the seller's emails address. They’ll either provide you with additional delivery information, send you a replacement, or offer you a refund. If you are a Top Rated Seller and a buyer falsely claims an item was ânot as described,â weâll protect you on eligible transactions. Most sellers accept returns if you've changed your mind â check the listing for details of their returns policy. How to issue a refund on eBay. If your item hasn’t arrived, you can let the seller know and they’ll have to either send a replacement or give you your money back. I asked here a while back about Paypal freezing my funds. There are three ways to issue eBay refunds. they claimed the item did not fit the description so i issued a refund but have still not received my item and the buyer is ignoring my emails .can they just keep it? If you’ve changed your mind, you can ask the seller if they’ll accept a return. If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages - opens in new window or tab too. In my past expereience, we have to wait 30days. Always try to avoid a return. eBay today is a minefield and new sellers are ripe for the picking. I want to pay for the item but there are 2 issues. I’m sorry, but you should have refunded the buyer on Monday, immediately after receiving the item back or at least within 24 hours. When I found out the buyer had requested a refund I emailed buyer that I was sorry the item had not arrived in a timely manner and completely understood his desire to receive a refund. Copyright © 1995-2021 eBay Inc. All Rights Reserved. EBay is now issuing refunds to buyers even though items have not being returned. Enter your search term to display live search results. How to accept a return If you’re not happy with our decision, and you have extra information you’d like us to consider, you can appeal. Enter your search term to ⦠So the buyer returned and got a refund for a NAD item that you sold them. Whether there’s an issue with delivery, or if the item arrives and it’s not what you ordered, let the seller know and they’ll help resolve your issue. For whatever reason the seller may have. Try the following response: Managed payments sellers can offer buyers full or partial refunds up to 90 days after the original transaction date. And in that case, I see the "eBay Money Back … The only advise they gave me was to file a small claim suit since he committed fraud. As a seller, eBay is not your friend and it has more angles to play than what you’ll find on a billiard table, especially if you are uninformed. The buyer paid via PayPal and requested the item be delivered to their local Argos, as eBay facilitates that. I purchased a smart watch (US$36.99) which was defective and cannot paired to Android or iPhone. One way to do this is to offer the buyer a partial refund. In the wrong place? It seems the item arrived within 24 hours, she noticed it was not As described and opened a dispute. That was the last I heard from her. I sold a computer part on eBay about a month ago and the buyer asked for a refund claiming it was defective. When I go into my paypal history, I do not see the email address of the seller. Some Amazon buyers are really impatient. If you don't refund the buyer within 2 business days of receiving the item, and the buyer has uploaded return tracking, we may automatically issue a refund to them on your behalf. After ⦠Re: Buyer refunded but refuse to return the item by some reason! To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. So the money was refunded while item was in route and now the buyer has been returned the item and has the money and I'm told there is nothing that can be done. Ebay then refunds him the ENTIRE amount of desktop despite knowing he only sent a power supply. Subscribing to an eBay Store lets you bring together all your listings in a single, branded location. The problem is ebay never see item you sent or what buyer returned, if you fail to refund within time given, ebay will force you to & you won't get fees credited. You can find more information about our returns policies by referring to our eBay Money Back Guarantee policy and our Condition of returned items policy. When that happens, we’re here to step in and help. Hi there, Appreciate if someone could shred a light. No body on the other side,means he does not want to respond. We’ll review the new information and get back to you with our final decision. Bad experience with ebay "return request" and refund request". If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. They are a fancy brand and are 'designer distressed' denim. am a buyer , returned items were delivered , not refunded ,am blocked from contacting seller. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original shipping cost. It is preferable to let the buyer keep the item and offer a partial refund than to initiate a long drawn-out process of a return and relisting the item. I sent an item back to the seller, but it got damaged at some point in the shipping process. He could be out reselling the stuff,or he has or soon to return your item or WORSE,he is getting it verified that it is a fake,then he ⦠If a buyer falsely claims an item was ânot as described,â weâll reimburse your return shipping label cost up to $6 per return. Seller wasn’t able to help? If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. I had a distpute with a buyer which paypal resolved by refunding the buyer's money on the basis that the item would be sent back. Returns, missing items, and refunds for buyers. Just receive a notice from EBay saying they have ruled in the buyers favour. Returns, missing items and refunds for buyers In most cases, if your order doesn't arrive, or is faulty or damaged, you'll get your money back or a replacement. A buyer opens a case for buyers to buyers even though items have not being returned said he wanted go... 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